Curl Warehouse only ships orders within Canada.
Orders will be shipped within 3 business days of receipt based on inventory availability. If your order will be delayed more than 3 business days, we will contact you to let you know.
Curl Warehouse utilizes Canada Post and various Canadian couriers to ship your order based on the best rate and service available. You can select your preferred shipping option, including local Calgary pick up, at checkout. All of our shipping rates are calculated - the rate you see is the rate we are charged to ship your order. We cover the cost of the box and packaging materials, as required, to ensure that you pay the lowest amount possible to get your order to you.
Local Pick Up
If you are based in Calgary, orders can be picked up in the SE. The address will be sent to you in your order fulfillment email. We ask that you make an appointment for pick up as we are not open to the public at this location yet.
Cancelling an Order
Once an order is shipped, it cannot be cancelled. If you wish to cancel your order, please contact us with your order number at firstname.lastname@example.org as soon as possible.
Our policy return policy is active for 14 days from the date your package is marked as received by the courier or Canada Post. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Seals or safety caps must not be broken or removed.
To complete your return, we require a copy of your order receipt or order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note that credits may take up to 7 days to appear on your payment account.
Shipping costs are non-refundable. If you receive a refund, the cost of your initial shipping will be deducted from your refund. You will receive a refund for the value of the product only.
Late or missing refunds
It may take some time before your refund is officially posted.
If you haven’t received a refund and it has been more than two weeks since we confirmed your refund is on its way, contact your credit card company.
If you’ve done this and you still have not received your refund yet, please contact us at email@example.com.
Sale items are final sale and cannot be returned or refunded for any reason.
We only replace items if they are defective or damaged. If you wish to exchange an item, send us an email at firstname.lastname@example.org to let us know that you are returning an item for exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will generate a coupon code attached to your email address. You can use this code at any point in the future to add a credit to your order for the value of the item you returned.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you, regular return/refund policies apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your initial shipping will be deducted from your refund.
If you are shipping an item back to Curl Warehouse, please email us at email@example.com to let us know of the incoming return. We will provide you with an address to send your order to.
All returns must be sent using a trackable shipping service such as a courier or Canada Post. We are not responsible for items that are lost in the mail and will not issue a refund for an item that does not arrive back at Curl Warehouse.